Technical service       


AFTER-SALES TECHNICAL SERVICE CONTRACT

The present contract is relevant to the supply of the service of technical assistance (beyond the usual technical warranty), consisting of a number of services whose quantity shall be fixed by you, to be used within the agreed expiry date and including the following service:

  1. CHECK-UP PREVENTIVE MAINTENANCE
    It is carried out by agreed services executed by skilled technicians, suited for the prevention of failures. They include the normal planned maintenance and a final check-up of the functions, as well as a report with the list of recommended spare parts.
  1. EMERGENCY FIRST SERVICE ASSISTANCE
    It is a fast service, upon request in the case of failure for each machine installed at customer’s ceramic factory. The customer who has signed a contract of after-sales assistance is guaranteed to have the priority.
  1. AFTER-SALES ASSISTANCE
    The services are suited for the solution of various problems in the whole plant.


In the case that the services agreed during the contract validity are not fully used for services of CHECK-UP PREVENTIVE MAINTENANCE, EMERGENCY FIRST SERVICE and AFTER-SALES ASSISTANCE, we propose you the following as compensation:

  • MANAGEMENT PERSONALIZED CLASSES, to take place at your worksite.
  • RECONDITIONINGS or UP-DATINGS of the plant concerning man-power only.
  • PURCHASE OF SPARE PARTS


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